Privacy Policy

Last updated: 20 October 2026

DOWK Global respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://dowkglobal.com/, place an order, or contact our team.

We aim to handle personal information responsibly and in accordance with applicable data protection laws in Tanzania.

1. Information we collect

Depending on how you use our website, we may collect the following categories of information.

Information you provide

Name and contact details.
Phone number, email address, and delivery address.
Order details, purchased products, quantities, and transaction references.
Information you provide when contacting customer support, submitting a review, or making a return request.

Payment information

Payments may be processed through third-party payment providers or other payment arrangements offered at checkout.

We may receive payment confirmation, transaction references, payment status, and other information needed to reconcile an order. We do not intend to collect or store full payment-card security codes or other highly sensitive payment credentials through ordinary customer-support communications.

The payment provider’s own privacy policy may also apply.

Technical information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referral information, and technical logs.

Cookies and similar technologies may also be used, depending on the website’s configuration and your settings.

2. How we use your information

We may use personal information to:

Process and fulfil orders.
Verify payments and prevent fraudulent transactions.
Arrange delivery and communicate with couriers.
Respond to questions, complaints, and return requests.
Send order confirmations and important service updates.
Improve website performance, security, and shopping experience.
Administer promotions and marketing communications where permitted.
Meet applicable legal, accounting, tax, and regulatory obligations.

We will not use personal information for purposes that are incompatible with applicable law.

3. Legal basis for processing

Depending on the circumstances and applicable law, we may process personal information where necessary to fulfil a purchase contract, comply with a legal obligation, pursue legitimate business interests, or act on valid consent.

Where consent is required, you may withdraw it subject to applicable law. Withdrawal does not invalidate processing lawfully undertaken before consent was withdrawn.

4. Sharing information

We may share relevant information with:

Delivery and courier providers to complete your delivery.
Payment providers to process or verify transactions.
Website hosting, security, and technical service providers.
Professional advisers or authorities where disclosure is legally required.
Other parties where you have validly authorized the disclosure or applicable law permits it.

We share only information reasonably necessary for the relevant purpose and take appropriate steps to protect it.

We do not sell personal information to third parties as a business model.

5. Cookies and website technologies

Our website may use essential cookies to support functions such as the shopping cart, checkout, login sessions, and website security.

Depending on the services installed, analytics or marketing technologies may also be used.

You can manage cookies through your browser settings. Blocking essential cookies may affect some website features.

Where applicable law requires consent for non-essential cookies or tracking, the website should obtain that consent before activating the relevant technologies.

6. Marketing communications

We may send promotional communications where permitted by law and where any required consent has been obtained.

You can request to stop receiving promotional messages by using the available unsubscribe method or contacting us. Necessary communications about existing orders, payments, deliveries, or customer-service cases may still be sent.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, security, and legal recordkeeping.

Retention periods depend on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to lawful retention obligations.

8. Data security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, and disclosure.

No internet transmission or storage system can be guaranteed completely secure. You should also protect your email, phone, and payment accounts and avoid sending confidential payment credentials through ordinary messages.

9. International data transfers

Some service providers used for hosting, payments, analytics, or communications may process information outside Tanzania.

Where personal information is transferred internationally, we will take the measures required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are in place.

10. Your privacy rights

Subject to applicable law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion where appropriate, object to certain processing, withdraw consent where processing depends on consent, or raise a complaint with the relevant data protection authority.

To submit a request, contact us using the details below. We may need to verify your identity before acting on a request.

11. Children’s privacy

Our store is intended for people who can lawfully make purchases. We do not knowingly seek to collect children’s personal information unnecessarily.

A parent or guardian who believes a child has provided personal information to us may contact us to request an appropriate review.

12. Third-party links and services

Our website may contain links or integrations provided by other businesses. Their handling of personal information is governed by their own policies.

We encourage you to review the privacy terms of third-party services before providing information directly to them.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our website, services, business operations, or legal requirements. We will publish the revised version on this page and update the date above.

14. Contact us

For privacy questions or requests, contact:

DOWK Global

Email: info@dowkglobal.com

Phone: +255 712 371 919 / +255 628 657 659

Website: https://dowkglobal.com/

Important implementation note: This policy must be checked against the actual WordPress plugins, analytics tools, advertising pixels, payment providers, mailing lists, and cookies active on the website. The final policy should disclose the services actually in use.