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DOWK Global | Authentic Korean Beauty Products in Tanzania
Bringing Korean beauty products right to your doorstep.
Frequently Asked Questions (FAQs)
About DOWK Global
DOWK Global is an online beauty store serving customers in Tanzania. We offer skincare and beauty products, including Korean skincare products from brands such as Anua, COSRX, and Medicube, subject to availability.
We aim to supply authentic products and accurately describe the items we sell. If you have a concern about the authenticity or condition of a product you receive, contact us with your order details and photographs so we can investigate.
Yes. Our catalogue may include other beauty and personal-care products in addition to Korean skincare. Visit our shop to see the products currently available.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Products and Skincare
Read the product description, ingredients, skin-type information, and directions for use before purchasing. If you have sensitive skin or known allergies, check the full ingredient list carefully.
If you are uncertain whether a product is suitable for you, consult an appropriate skincare or healthcare professional.
Results vary depending on skin type, individual circumstances, the product used, and how it is applied. Product descriptions explain intended cosmetic benefits but do not guarantee identical results for everyone.
Review the product listing and, most importantly, the ingredient list printed on the product packaging. If you need clarification before ordering, contact our customer support team.
Stop using the product if irritation occurs. Seek professional medical advice if symptoms are severe or persistent. You may also contact us if you believe the product is defective or has another quality concern.
Orders and Payments
Browse our shop, select your preferred products, add them to your cart, and proceed to checkout. Enter your contact and delivery details, review the total, select an available payment method, and follow the instructions to complete your purchase.
You can contact our team through WhatsApp to ask questions about products, availability, delivery, and orders. Any order placed directly through customer support should be confirmed with the product details, total price, delivery arrangements, and payment instructions before you pay.
The payment methods available at checkout are the most reliable source of current information. If you need help with a payment option, contact our team before making a transfer.
Your payment may need to be verified before your order is processed. Keep your transaction reference and order confirmation until the order has been delivered.
Check your email, including your spam folder, and review your payment status. Then contact us with your name, transaction reference, approximate payment time, and any available order details. Do not send passwords, PINs, or one-time verification codes.
Shipping and Delivery
We serve customers across Tanzania, subject to delivery availability in their area. Contact us if your location is not available at checkout.
Our website advertises free delivery on orders over TZS 100,000. Check the shipping information at checkout to confirm whether your order and location qualify.
Delivery times depend on your location, order processing, and the available delivery service. We will provide an estimate where available. Contact us if you need an update on an existing order.
Contact us as soon as possible. We may be able to update the address before dispatch, but changes cannot be guaranteed once the parcel is in transit.
Keep your phone available so the delivery provider or our team can reach you. If delivery cannot be completed, contact us to discuss the available redelivery arrangements.
Customer Support
You can reach us through:
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Email: info@dowkglobal.com
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Phone: +255 712 371 919
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Phone: +255 628 657 659
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WhatsApp: +255 712 371 919 or +255 628 657 659
For an existing order, provide your order number, the phone number used for the purchase, and a brief explanation of your concern. For damaged or incorrect items, include clear photographs where possible.
No. Never share your payment PIN, password, one-time security code, or full card security details with anyone claiming to represent DOWK Global.
Contact our team at info@dowkglobal.com or through WhatsApp at +255 712 371 919 or +255 628 657 659. We will help you find the information you need.
Contact us as soon as possible. Cancellation may be possible before dispatch, but it cannot be guaranteed once the order has been prepared or handed to a delivery provider.
Returns and Refunds
Contact us within 7 days of delivery if an item is damaged, defective, incorrect, or potentially eligible for a return. Opened or used skincare products generally cannot be returned simply because you changed your mind.
For hygiene reasons, change-of-mind returns of opened or used products are generally not accepted. However, if a product is defective, incorrectly supplied, or otherwise covered by applicable consumer law, contact us for assistance.
Contact us within 7 days of delivery. Provide your order number and photographs of the item received and its packaging. We will review the issue and advise you on the next steps.
After an eligible refund is approved, the time needed for the funds to appear depends on the payment method and financial institution. We will communicate the refund arrangement to you.
Contact us as soon as possible. Cancellation may be possible before dispatch, but it cannot be guaranteed once the order has been prepared or handed to a delivery provider.