Store Policy

Last updated: 20 October 2026

At DOWK Global, we want shopping for skincare and beauty products to be clear, convenient, and reliable. This policy explains how we handle orders, product information, customer service, promotions, and product concerns.

1. Our products

We offer skincare and beauty products, including Korean beauty products and products from other beauty brands available in our store.

Product descriptions, sizes, ingredients, directions, and prices are provided to help you choose products suitable for your needs. Always check the manufacturer’s packaging for the most current ingredients and instructions.

2. Product authenticity

We aim to supply authentic products and accurately represent the products listed on our website.

If you have concerns about the authenticity, packaging, batch information, or condition of a product you receive, contact us with your order number and clear photographs. We will review the concern and take appropriate action.

3. Placing an order

You can browse our online store, select products, add them to your cart, and proceed to checkout.

Before submitting an order, review your selected products, quantities, delivery details, contact information, and total amount.

Please ensure that your phone number is reachable so we can contact you about payment verification, availability, or delivery.

4. Order confirmation and processing

We may contact you to confirm an order or clarify missing information.

Processing begins after the order details and any required payment verification have been completed. Processing and delivery are separate stages, and the time required may vary.

If an item is unavailable or an order cannot be fulfilled, we will communicate the available resolution.

5. Pricing and discounts

Prices are displayed in Tanzanian shillings (TZS). Promotional prices apply according to the terms of the relevant offer and stock availability.

Please check the final checkout total before completing payment. If a displayed price is incorrect because of a genuine technical or administrative error, we will contact you before proceeding where appropriate.

6. Delivery

We serve customers across Tanzania, subject to delivery availability.

The homepage advertises free delivery on orders over TZS 100,000. Eligibility, coverage, and any applicable exclusions should be confirmed at checkout before this offer is treated as applicable to a particular order.

Delivery timing depends on the destination, order readiness, and delivery provider. We will communicate any material issue that affects fulfilment when reasonably possible.

See our Shipping & Return Policy for further information.

7. Returns and exchanges

Please inspect your order after delivery.

Contact us within 7 days of delivery if an item is damaged, defective, incorrect, or otherwise eligible for a return under our Shipping & Return Policy.

For hygiene and safety reasons, we generally cannot accept opened, used, or unsealed skincare products returned simply because a customer has changed their mind. Applicable legal rights and exceptions for defective, damaged, or incorrectly supplied products remain unaffected.

Do not send a return before receiving instructions from our team.

8. Product concerns and adverse reactions

Individual skin types respond differently to skincare products. A product that works well for one person may not suit another.

Read the label and ingredient list before use. If you experience irritation or another adverse reaction, stop using the product and seek appropriate professional advice if needed.

Contact us if you believe a product is defective, contaminated, incorrectly labelled, or otherwise unsafe. Please provide the product name, batch or lot information if available, and your order details.

9. Customer reviews and communication

We welcome honest, respectful feedback about your shopping experience and the products you purchase.

We may moderate or remove content that is unlawful, abusive, deceptive, spam-related, or unrelated to the product or service, subject to applicable law.

We will never ask you to disclose your password, full payment-card credentials, or one-time security codes through customer support.