Payment Methods

Last updated: 20 October 2026

At DOWK Global, we aim to make purchasing skincare and beauty products convenient and straightforward for customers in Tanzania.

This page explains how to choose a payment method, confirm your payment, and get help if a transaction encounters a problem.

1. Available payment methods

The payment methods currently available for your order are displayed during checkout or confirmed by our customer support team.

Available options may depend on the payment services enabled on our website and the arrangements offered for your order.

Please check the checkout page before completing your purchase. If you cannot find a suitable option, contact us for assistance.

2. Paying for an online order

To complete your purchase:

Select your products and add them to your cart.
Proceed to checkout.
Enter your contact and delivery information.
Review your products, delivery charges, discounts, and total amount.
Select an available payment method.
Follow the payment instructions and retain your transaction reference.
Wait for your order confirmation or payment verification where required.

Your order may not be processed until the required payment has been confirmed.

3. Prices and currency

Product prices are displayed in Tanzanian shillings (TZS), unless otherwise stated.

Before paying, check the final order total, including any applicable delivery charges and discounts. If a payment provider displays a different currency or additional conversion charge, review those details before confirming the transaction.

4. Payment confirmation

A successful payment notification from your bank, mobile money provider, or payment service does not always mean that our store has immediately received confirmation.

If your payment appears successful but your order remains unconfirmed, contact us with your transaction reference and order details.

Please do not repeat a payment immediately if you suspect the first transaction is still being processed. Check the transaction status or contact our team first to reduce the risk of duplicate payments.

5. Payment security

For your security:

Use only payment methods displayed at checkout or expressly confirmed through our official customer support channels.
Verify payment instructions before sending money.
Never disclose your PIN, password, one-time verification code, or full card security details to customer support.
Keep your transaction reference until your order is completed.
Notify us promptly if you suspect an unauthorized payment or fraudulent request involving your order.

6. Failed, pending, or duplicate payments

If a transaction fails, remains pending, or appears more than once, contact the relevant payment provider and our customer support team.

Please provide the transaction reference, payment date, amount, and order number if available. Do not send confidential authentication credentials.

We will review the order and payment information available to us and advise you on the next steps.

7. Refunds

Where a refund is approved under our Shipping & Return Policy or applicable law, we will generally seek to return the funds through the original payment method where practicable.

The time required for the refund to appear depends on the payment provider or financial institution. If the original method cannot reasonably be used, we will discuss an appropriate alternative with you.